Important Note: Because of the current situation with COVID-19, customers are most likely going to see an additional delay of 2 – 3 weeks for their orders. BUT ALL ORDERS WILL BE SHIPPED AND RECEIVED. We are working around the clock to prepare and send orders . Please be informed that the delay is because of circumstances that are out of our hands. We want to continue to provide you with the best service and want to be transparent about the situation. Your safety is much more important than any products Please stay safe and keep checking our site for more information.
HOW LONG WILL MY ITEM TAKE TO ARRIVE?
The shipping time consists of two sections –
Processing Time: Verification of order details, sourcing, quality checks and packaging. All orders are dispatched from manufacturer within 72 hours after the order is placed and the payment is received.
Shipping Time: The time taken to arrive to destination after dispatch from our warehouses.
We use a high security checkout procedure on our site to protect both the customer and Cyberpunk Clothing. This extends our processing time to 5 days as we fully verify our customers and fulfill orders.
Following this your package will arrive between 10-20 business days depending on your geographic location and availability of stock.
USA & Canada
Standard Secured Shipping & Insurance takes 1½ -4 Weeks for delivery (IF YOUR ITEM IS IN STOCK)
AUSTRALIA & New Zealand
Standard Secured Shipping & Insurance takes 1½ -4 Weeks for delivery (IF YOUR ITEM IS IN STOCK)
U.K & EUROPE
Standard Secured Shipping & Insurance takes 1½ -4 Weeks for delivery (IF YOUR ITEM IS IN STOCK)
Others Countries
Standard Secured Shipping & Insurance takes 1½ -5 Weeks for delivery (IF YOUR ITEM IS IN STOCK)
*Note: on purchase, the customer must accept that these delivery times are estimates only, based on the average data from 10,000+ Orders. Some orders may be faster, or slower depending on the location of recipient and the fulfillment center used*
WHERE DO YOU SHIP FROM?
Cyberpunk Clothing works very closely with top global merchants from all over the world to source and curate the unique products on the market at the best prices for you. We travel the world and meet trusted suppliers to put together a collection of fun and trending product, this way, you don’t have to drive around to retail shops, search thousands of different websites to price compare and get ideas…think of us as a one-stop shop destination for the most popular products. Because of this, your order can be shipped anywhere from EU, China, India, Indonesia, Vietnam etc. via our partnership with USPS.
ORDER & TRACKING
When you place your order, you will receive a Purchase Confirmation email confirming your Order # and purchase details. You can cancel your order or make changes to your shipping information the same day you placed your order by midnight. After 6 hours, your order will be processed for stocking, packing and shipping and this normally takes 5-10 business days. When this is completed, your will receive a Shipping Confirmation email.
Once your order has shipped, we will send you another Shipping Update email with your tracking number. To track your package, simply click on the link provided. Tracking information may not be available for the first couple of days after you receive your Shipping Update email. Several days may pass between package scans. We assure you that this is normal and will not affect your expected delivery date.
Orders will be delivered to your address. In case you don’t receive your order and the tracking code says ‘delivered’, you can check your nearest post office.
DELIVERY TIME
All orders are processed including QA process, testing and packing within 5-10 business days of the order being placed.
FREE Standard Shipping for all USA Orders over $40 Most US-based orders are shipped directly from our warehouse within 24-72 hours for your convenience and maximum efficiency.
The only downside of our service is that our products are so *HOT* And normally out of stock in US warehouse. Don’t worry, we have backup storage in Asia and will ship your product directly from our warehouse if needed and your order will arrive within 2 to 4 Weeks (the US Only). Your time is invaluable, we won’t waste it.
For worldwide (non-US) customer. Your product will arrive within 2-5 weeks depending on your shipping address.
We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by courier service.
Returns
We are responsible for all our products and provide full customer satisfaction. If your product is faulty, you can return them within 15 days of receiving time. You will have to pay the shipping fee to get it back to us and you will get your refund.
Our policy lasts 15 days. If 15 days have passed from the delivery date, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a Return, the product must be unused and undamaged. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
– Do not send your purchases back to the label shown in the shipping package –
There are some situations where refunds are only partially refunded with the return of the item (if possible). Item is not in original condition, it is damaged or parts are missing for reasons not due to our fault. Any item returned more than 15 days after delivery.
Once you have received and checked your return, we will send you an email to notify you that we have received your returned item. We’ll also let you know whether to accept or decline your refund. If approved, your refund will be processed and the credit will automatically be applied to your original credit card or form of payment, within a certain number of days. Late or lost refunds (if possible) If you haven’t received your refund yet, first check your bank account again. Then, contact your credit card company, it may take some time before the refund is officially published. Then contact your bank. There is often some processing time before recovery is released. If you have done all of this and haven’t received your money yet, contact us.
Items displayed (if possible): Only items bought on normal price can be refunded, unfortunately the sales items cannot be refunded.
Exchanges (if any): We only replace items if they are defective or damaged. If you need to replace it for the same item, send us an email.
To return your product, email us. You will be responsible for paying your own shipping cost for returning your item. Shipping costs are not refundable. If you received a refund, the return shipping cost will be deducted from your refund amount. Depending on where you live, the time it takes for your mutual product to arrive may vary. If you’re sending an item in excess of $ 75, you should consider using a shipping service to track or purchase a shipping insurance. We do not guarantee that we will receive your returned item.
Kindly Contact Us before returning any items. We will provide you with all the necessary details! Happy shopping!